Bailiff Manager – Lancashire (Ref: 2713)

Contents

• Location
• About the job
• Benefits
• Things you need to know
• Apply and further information

This position can be based at BURNLEY COMBINED BURNLEY, BB11 1XD, PRESTON COMBINED PRESTON, PR1 2LL

About the job

Job summary

Please refer to Job Description

Job description

Proud to serve. Proud to keep justice going.

Our Bailiff Managers play a critical role in helping deliver justice, this role will enable you to demonstrate and develop your leadership skills. You are responsible for making sure your team deliver excellent administrative support and customer service to service users, judiciary, and management.

About us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. 

We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply. 

Your role

Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Bailiff Manager, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.

We give you the option of using your own car or, following successful completion of your probation period, a lease car, (UK driving licence required for a lease car) so a full licence entitling you to drive permanently in Great Britain is essential. Fuel allowances are paid. You will receive full PPE and safety training to give you the knowledge and confidence to conduct your duties successfully. You should be familiar with using IT and be comfortable with receiving training on the courts case management systems.

Your skills and experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focussed environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public.

Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, where they meet the demands of the role and business needs and are agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ’s Flexible Working policy.

Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week.

Travel to other courts:

This post can be based at either Preston County Court or Burnley County Court. The postholder will cover Preston and Burnley and also be required to travel to Fleetwood and Lancaster to manage the workloads and the teams at each site.

Person specification

Please refer to Job Description

Licences

Driving is an essential part of the job role and in order to apply you must: Be fit to drive and have a valid EU or UK Driving licence. You must have access to, and be able and ready to use your own car for work purposes, we will not be able to progress you to appointment if you do not have a vehicle at the point of offer. If you have a UK licence, after completion of your probation period, you have the option to take part in the Department’s car leasing scheme.

Please note; (i) for insurance purposes, drivers of lease vehicles, pool or hire cars must have a UK driving licence for over 12 months (ii) Drivers using their own car must have insurance for work related travel; and (iii) all work mileage is paid for in accordance with the allowances in place, as amended from time to time.

So, what do we need from you?

• A driving licence.
• A road worthy vehicle is essential for the role.

Behaviours

We’ll assess you against these behaviours during the selection process:

• Leadership
• Delivering at Pace
• Making Effective Decisions
• Working Together

Benefits

Alongside your salary of £28,312, HM Courts and Tribunals Service contributes £8,201 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Access to learning and development
• A working environment that supports a range of flexible working options to enhance your work life balance
• A working culture which encourages inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%
• Annual Leave
• Public Holidays
• Season Ticket Advance

For more information about the recruitment process, benefits and allowances and answers to general queries, please click the below link which will direct you to our Candidate Information Page.

Link: https://justicejobs.tal.net/vx/candidate/cms/About%20the%20MOJ

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : SSCL Recruitment Enquiries Team
• Email : [email protected]
• Telephone : 0345 241 5359

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. I you feel a department has breached the requirement of the Recruitment Principles and would like to raise this, please contact SSCL ([email protected]) in the first instance. If the role has been advertised externally (outside of the Civil Service) and you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: http://civilservicecommission.independent.gov.uk/civil-service-recruitment/complaints/

https://jobs.justice.gov.uk/careers/JobDetail/2713?entityId=2713

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